We’re always looking for ways to improve our service, so we welcome any feedback you have. The easiest way to get in touch is to contact us online using the 'Feedback' option.
Is there a time limit on providing a complaint? In most cases the sooner you inform us of a problem, the easier it will be to resolve. But generally, there is no time limit for telling us about your concerns.
Will the information I provide be kept confidential? Yes. It is covered by the same confidentiality and privacy rules as the finance we provide you.
Can someone else make a complaint on my behalf? Yes. However, you will need to give us your written consent that you give authorisation to another person to pursue the complaint. This is so we do not breach your privacy when we discuss your complaint with them.